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The Pacesetter Way

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THE PACESETTER WAY

It is everyone’s individual responsibility to appropriately encourage and
help all associates consistently follow these behaviors.

TWENTY FUNDAMENTALS OF THE PACESETTER WAY

1. Commit to the Ultimate Customer Experience

Customers are the center of our universe, the reason for our being. Make every customer interaction incredible, going above and beyond what the customer could have imagined possible. Create extraordinary experiences that they will tell others about.
Read more about what our CEO has to say about this week’s fundamental here and read our Leadership Team’s insights here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

2. Address Customer Wants

Know your customers, both as a company and individuals. Always take the opportunity to learn something new about them. Actively listen. Ask questions. Learn their business. Know who they are. Understand their culture, the challenges they face, and the goals they have defined.
Read more about what our CEO has to say about this week’s fundamental here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

3. Set and Ask for Expectations

Provide clarity and avoid misunderstanding by discussing expectations upfront. Establish mutually understood objectives for all projects, issues, and commitments. If a deadline is not given, ask for one.
Read more about what our CEO has to say about this week’s fundamental here and read our Leadership Team’s insights here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

4. Honor Commitments… Just Do It!

Do what you say you are going to do, when you say you are going to do it. Take personal responsibility for making things happen. Respond to every situation by looking for ways we can do it, rather than explaining why it can’t be done. If a commitment can’t be fulfilled, notify others early and agree on a new commitment to be honored.
Read more about what our CEO has to say about this week’s fundamental here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

5. Commit to Personal Development

Challenge yourself to be better. Never be satisfied with the status quo. Ask for feedback regularly and welcome it. Treat mistakes as learning opportunities. Assume your knowledge and skills will not always be sufficient for tomorrow’s challenges. Demonstrate a commitment to lifelong learning.
Read more about what our CEO has to say about this week’s fundamental here and read our Leadership Team’s insights here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

 

6. Be Relentless in Improving Pacesetter

We own the process. Always seek new ways to identify, analyze, and improve existing processes with our organization. This increases profits, improves performance, maximizes productivity, and accelerates our growth.
Read more about what our CEO has to say about this week’s fundamental here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

7. Do the Right Thing and Do It Right the 1st Time

Make quality your personal statement. The goal is to get things done right, not simply get things done. Take the extra time and don’t take short cuts. Always ask yourself, “Is this my best work?” Everything you touch has your signature. Sign in bold ink.
Read more about what our CEO has to say about this week’s fundamental here and read our Leadership Team’s insights here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

8. Take the Success of Pacesetter Personally

Our primary goal is the long-term success of our company. You are a reflection of our organization and you must view your decisions and actions from this perspective. Understand the bottom line. Ensure that your investments of both time and money positively impact the profitability of Pacesetter. Align your focus to be in support of the following: Sales minus Cost equals Profit.
Read more about what our CEO has to say about this week’s fundamental here and read our Leadership Team’s insights here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

 

9. Keep it Fun

Keep everything in perspective. Be lighthearted. Smile! Make it a pleasure for others to interact with you and with Pacesetter.
Read more about what our CEO has to say about this week’s fundamental here and read our Leadership Team’s insights here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

 

10. Consider Big Picture and Circle of Influence

You and your team rely on the success of all other teams within the organization and upon Pacesetter as a whole. Consider the impact, both upstream and downstream, of your communications and actions. Are they true? Are they fair? Do they foster teamwork and improvement? Do they benefit the organization?
Read more about what our CEO has to say about this week’s fundamental here and read our Leadership Team’s insights here. 
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

11. Be Quick to Ask and Slow to Judge

Asking questions leads to better understanding. Ask more, actively listen to the answers, and recognize that the quality of the answer is directly related to the quality of the question asked. Refrain from coming to a conclusion or judgment before enough information has been gathered or questions have been asked. Unnecessarily delaying decisions can create additional risk.
Read more about what our CEO has to say about this week’s fundamental here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

 

12. Be Proactive

Take preemptive action by identifying the challenge or opportunity, weighing the positives and negatives of each option, considering the alternatives, and taking the appropriate action to create a positive outcome.
Read more about what our CEO has to say about this week’s fundamental here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

 

13. Be Serious about Safety

Safety is crucial to our culture. By focusing on our environment, we become more organized, conscious of our activities, and aware of work flow. Safety and productivity are linked through our interactions with machinery, product, and people. Every “near miss” is an opportunity to avoid future injury, loss, or disas­ter.
Read more about what our CEO has to say about this week’s fundamental here and read our Leadership Team’s insights here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

 

14. Get What You Tolerate

Understand that the way you act, communicate, and treat others is generally how that same action will be returned to you. Make it a point to carry yourself with the professionalism that you would both want and expect from others. If you tolerate less than 100%, you can expect to always receive less than 100%.
Read more about what our CEO has to say about this week’s fundamental here and read our Leadership Team’s insights here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

 

15. Confront Reality

Aggressively address business problems. Be relentless, but also realistic, about the size and scope of a project and set reasonable timelines and expectations for finding an answer.
Read more about what our CEO has to say about this week’s fundamental here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

 

16. Be a Communication Master

Say what you mean by being clear with direct requests. Write and speak in a way that your audience can understand. Make sure you address issues only with those who have the ability to help you solve them. Use “I” statements, not “we”. Only speak on behalf of yourself.
Read more about what our CEO has to say about this week’s fundamental here and read our Leadership Team’s insights here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

 

17. Have Each Other’s Backs

Be willing to step into another role or help a teammate when it is required for success. Remember we win or lose as a team.
Read more about what our CEO has to say about this week’s fundamental here and read our Leadership Team’s insights here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

 

18. Recognize and Appreciate

Positive, meaningful feedback is a tremendous source of energy and encouragement. Make it a point to offer appreciation and recognition to those who play a part in Pacesetter’s success.
Read more about what our CEO has to say about this week’s fundamental here and read our Leadership Team’s insights here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

 

19. Check your ego at the door

Worrying about who gets recognition or blame is counterproductive. Never let your own personal agenda get in the way of doing what is right for Pacesetter and our customers. Make sure every decision is based on what is best for the TEAM.
Read more about what our CEO has to say about this week’s fundamental here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!

 

20. Collaborate to create win/win solutions

Address each problem with the intent to uncover new opportunities that benefit all parties. Apply your creativity and enthusiasm toward the development of those solutions by learning to view situations from others’ perspectives and apply them to your decision making.
Read more about what our CEO has to say about this week’s fundamental here and read our Leadership Team’s insights here.
Get inspired by our huddle notes, where you’ll learn how the Pacesetter Team demonstrated this fundamental!


We’ve launched a brand new campaign to reinforce our 20 Fundamentals!
Members of the Pacesetter Leadership Team will be sharing their insights on our valued behaviors each week.
Join us here for these insights and be sure to share your own insights and comments
below!

  

The Pacesetter Way:

SET AND ASK FOR EXPECTATIONS

Provide clarity and avoid misunderstanding by discussing expectations upfront. Establish mutually understood objectives for all projects, issues, and commitments. If a deadline is not given, ask for one.

Share your thoughts and experiences